Accessibility Statement
We want our website to be accessible to as many people as possible, regardless of physical or technical limitations.
That is why we are continuously working to make all content and functions as accessible as possible.
We are guided by the requirements of the Accessibility Enhancement Act (BFSG) and the international standards of the Web Content Accessibility Guidelines (WCAG) 2.1.
2. Current status of accessibility
The current status of our website is:
Partially compliant
This means that many areas are already accessible or largely accessible.
However, some sections are still being revised.
We are continuously improving accessibility — both technically and editorially.
3. Areas that may not yet be fully accessible
Despite intensive efforts, the following areas may still have limitations:
Images and graphics: Some images may still be missing alt text for screen readers.
PDF or downloadable documents: Some files may not yet be fully accessible.
Interactive elements/forms: In rare cases, individual controls or filter functions may still cause problems with keyboard navigation.
Contrast or font sizes: Individual older sections of the site may not yet meet the optimal contrast values.
If you encounter any barriers, please let us know (see contact details below).
4. Contact for accessibility information
If you encounter any difficulties using our website or notice any barriers, please contact us:
Company: BERTRAMS GmbH & Co KG
Stelzhamergasse 4/7
1030 Vienna
Austria
Company registration number: 5653p
Company registration court: Vienna Commercial Court
Legal form: GmbH & Co KG
Email: office@bertrams.co.at
Telephone (optional): +43 1 333 222 1
We will endeavour to respond to your enquiry within 14 days.
5. Enforcement proceedings
If you feel that your enquiry regarding the accessibility of our website has not been adequately addressed, you have the option to submit a complaint.
For Austria:
Complaints are handled by the relevant complaints office of the Austrian Research Promotion Agency (FFG) GmbH.
Further information on the procedure and how to submit your complaint can be found here:
www.digitalbarrierefrei.at/de/beschwerde-einreichen/informationen-zum-beschwerdeprozess
The FFG checks whether there have been any violations of the Web Accessibility Act (WZG/BFSG). If the complaint is justified, the FFG can issue recommendations to remedy the deficiencies.
For Germany:
Market surveillance and enforcement of accessibility requirements is carried out by the competent authority of the federal state in which the person concerned resides.
An overview of the competent authorities can be found at the Federal Institute for Occupational Safety and Health (BAuA):
www.baua.de/DE/Themen/Monitoring-Evaluation/Marktueberwachung-Produktsicherheit/Marktueberwachung/Zustaendigkeiten
6. Preparation of this declaration
This accessibility statement was created and updated on:
4 December 2025
The statement is based on an internal assessment of the technical and editorial accessibility of the website.
7. Our promise
We understand digital accessibility to be an ongoing process.
Therefore, we will continue to:
- improve technical components
- Revise content
- Implement new functions in accordance with accessibility standards
Our goal is to create a website that is easy to use for everyone, regardless of their abilities or limitations.