{"id":1925,"date":"2025-11-14T16:10:29","date_gmt":"2025-11-14T15:10:29","guid":{"rendered":"https:\/\/www.ofenfeinstaubfilter.de\/?page_id=1925"},"modified":"2026-01-16T12:00:35","modified_gmt":"2026-01-16T11:00:35","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/www.ofenfeinstaubfilter.de\/en\/cancellation-policy\/","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_row el_class=&#8221;container space-top-bottom&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Right of withdrawal<\/h2>\n<p>You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods, or in the case of a single order and separate delivery: on which you or a third party named by you took possession of the last goods.<\/p>\n<p>To exercise your right of withdrawal, you must inform us<\/p>\n<p><strong>BERTRAMS GmbH &amp; Co KG<\/strong><\/p>\n<p>Stelzhamergasse 4\/7<\/p>\n<p>1030 Vienna<\/p>\n<p>Austria<\/p>\n<p>Email: <a href=\"mailto:office@bertrams.co.at\">office@bertrams.co.at<\/a><\/p>\n<p>by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the sample withdrawal form provided below. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires. [\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Consequences of withdrawal<\/h2>\n<p>If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days of the day on which we receive notification of your withdrawal.<\/p>\n<p>We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged for this refund.<\/p>\n<p>We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.<\/p>\n<p>You must return or hand over the goods to us immediately and in any case no later than 14 days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the 14-day period.<\/p>\n<p>You shall bear the direct costs of returning the goods, unless expressly agreed otherwise.<\/p>\n<p>You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties and functionality. [\/vc_column_text][vc_column_text css=&#8221;&#8221;]Sample withdrawal form<\/p>\n<p>(If you wish to withdraw from the contract, please fill out this form and return it to us.)<\/p>\n<p>To:<\/p>\n<p><strong>BERTRAMS GmbH &amp; Co KG<\/strong><\/p>\n<p>Stelzhamergasse 4\/7<\/p>\n<p>1030 Vienna<\/p>\n<p>Austria<\/p>\n<p>Email: <a href=\"mailto:office@bertrams.co.at\">office@bertrams.co.at<\/a><\/p>\n<p>I\/we () hereby withdraw from the contract concluded by me\/us () for the purchase of the following goods () \/ the provision of the following service ():<\/p>\n<p>\u2014 Ordered on () \/ received on ():<\/p>\n<p>\u2014 Name of consumer(s):<\/p>\n<p>\u2014 Address of consumer(s):<\/p>\n<p>\u2014 Signature of consumer(s) (only for paper notifications):<\/p>\n<p>\u2014 Date:[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Right of withdrawal You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-legal.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1925","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cancellation Policy - OFENFEINSTAUBFILTER<\/title>\n<meta name=\"description\" content=\"Cancellation policy for orders at ofenfeinstaubfilter.de: withdrawal period, how to declare withdrawal, returning goods and refund of the price.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ofenfeinstaubfilter.de\/en\/cancellation-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cancellation Policy - 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